FAQ
Q: How can I get a quotation?
A: Please send us an inquiry with the material, size, artwork and
quantity. Otherwise, you can send us the pictures and ideas, we
will provide you our professional suggestions for your request.
Q: When will my order be shipped?
A: Normally the production time is 15-20 Calendar days. If your
order is urgent, we can arrange it as priority. Please contact our
sale for a more exact timeline.
Q: Can I get a sample before placing an order?
A: We can provide free similar products we produced for quality
check, whereas you just pay the shipping cost. If you want to
custom a physical sample as your requirements there will be charges
involved. However, this could be refund upon mass production.
Q: How can I pay?
A: We accept various paying methods, such as T/T, trade assurance,
paypal...
The best way is trade assurance order, our sales will send you a
payment link, and you can pay online.
Q: What kind of file do you need to make the mass production?
A: AI, CDR, PDF, and high resolution JPG and PNG. AI is the best
file to ensure the printing quality. If you have no design file, do
not worry, we can provide design services for you.
Q: How do you ensure product quality?
A: We have advanced machinery that is imported from Germany. The
machinery is regularly service to ensure excellent production.Our
QC department strictly carries on a precise process to ensure best
quality. And we produce the products strickly according to the
demand of the clients and make sure the quality of the product.
However printing products always have color deviation, we cannot
promise to avoid it.
Q: What if the goods have issue, What can I do?
A: Please contact our salesman, we will solve the problem together.
Customer satisfaction is our priority. If the mistake is made by
us, we will reprint the goods for free.
